I received your information about my event. What do I need to do to secure your services and reserve the date?
To secure your date, please read, sign, and return the proposal along with the credit card form filled out as your deposit. Click here for credit card form. The deposit amount is specified at the bottom of the proposal. The signed proposal and credit card form may be faxed back or scanned/e-mailed back to us. Please include travel directions from the 495 Beltway or the I-270 exit from Shady Grove Road, Gaithersburg, Maryland.
The proposal form you fill out is our internal working copy, so please make sure it is accurate. Please check off and write about any changes to the menu. Please be sure the day and date of your event are accurate. Please provide a cell phone number and exact location where you will meet the chef on the day and time specified.
What forms of payment do you take?
We accept all major credit cards as well as checks. We assume you will use the same method of payment for your deposit and final balance due. If you wish to use a payment method different from the deposit, we need to know five business days prior to the event.
What are your additional charges?
We try to include all necessary charges up front. Unless specified, a gratuity of 20%, or a fixed amount, will be added to your food cost, plus any travel fee associated with your event. Applicable state sales tax will apply to all food.
When do I let you know how many guests are attending my event?
Please call or email your final guest count 5 business days prior to your event. You may increase the count up to one day prior but may not decrease the number attending.
What time will you arrive? How long do you stay?
Generally, our Staff arrives 1 hour before guest serving time. We may need to arrive earlier based on your number of guests attending and the complexity of your event. All chefs and barista stations include 1 ½ hours of serving time. Extended serving time is available for an additional hourly charge.
What do we need to do when you arrive to cater our event?
Smile and enjoy yourself! Please have your table(s) ready so we can set up. Our corporate events include the plastic caterware and covers, but if you wish to provide your own plastic or China, please have it available for the chef.
I have additional questions concerning menus and pricing. Is it possible to speak directly with a Catering at Your Door representative?
We are a professional, service-oriented business, and we will be happy to answer your questions directly. We understand your concerns and want to hear from you so that we can make your event the special celebration you expect and deserve.